State Farm® Insurance Agent Luis Macias

"Una exelente experiencia PROFECIONALIDAD EDUCACIÓN AMABILIDAD y todo lo necesario para hacer sentir a los clientes complacidos y realmente SAFISFECHO"

"Samuel, has been one of the best communicators on setting up our new policy since moving here from Texas. He answered all of my questions and concerns for rental home policy and set up our auto and umbrella policies as well. Moving to a new state can be difficult adjusting to and Samuel made everything feel at ease. Thank you for taking care of us."

"I had a wonderful experience with State Farm. My sister-in-law’s home insurance was going to be cancelled within a few weeks unless some roof repairs were done. With the help of Sulema Suarez, Insurance Specialist, she was instrumental in communicating with the insurance company on our progress and in getting the cancellation with the insurance company rescinded before the deadline. I highly recommend this State Farm office to everyone and want to personally thank Sulema for all her help."

"This office is excellent! They have been my insurance company for 20 years and I am very very pleased with their service in so many ways. they’re polite, they are patient they’re caring and they’ve helped me a lot through the years. I highly recommend them."

"Recently, I spoke with Seth at the State Farm office. When I first started speaking with him, I felt lost. I was in a car accident the week before I really didn’t know what to do. Seth understood everything completely, and was able to make me feel so at peace. It was great having him on the other end of the phone. He was able to take care of everything and made it all work out. I appreciate him being so knowledgeable about his work. He was a big help to me."

"Seth Plato is a great agent to work with. I had my homeowner's insurance with them, and now bundled my autos with them to save more money. Seth explains everything well and is quick to respond when there's a policy question. I highly recommend giving him a call if you're shopping for new policies."

"Exelente ofina de seguro. Una atención rapida y profesional recomendada 100%"

"Destinye was absolutely wonderful to work with! I reached out to look into a new policy with State Farm, and she made the entire process incredibly smooth. She was extremely nice, welcoming, and took the time to answer all of my questions. If you need help with insurance, I highly recommend asking for Destinye!"

"When I asked to change my policy, they did not make the change I requested; I had to follow up and ask for the change a second time. They would not backdate the change or refund what I had already paid. They sent me a letter stating I needed to sign a paper that I had already signed in their office.
They later changed my monthly premium without alerting me to the change. My bill was on autopay and the change was not during a renewal period. When I inquired about the additional amount, they lied about it. They told me that the charge was for a garage address change (I've lived at the same place for years), change of car safety features (as if they didn't know what car I had), change of miles driven (nope), and then finally told me it was because of an accident (that was ~18 months ago).
When I had an accident (not at fault), it took multiple weeks to get a reply regarding treatment because one single person was out of the office on vacation. They didn't have someone else handling her emails and the local office wasn't able to help at all with claims.
I will be taking up Luis' suggestion that I select another insurance agency.

UPDATE: they also lied that certain things would be covered under a renters insurance plan. The other agency told me that was incorrect."

"My agent has taken care of an urgent issue. Thank you Seth for the awesome customer service"

"Luis and his staff are always available to answer questions, and in my case, provide COI's as needed for my business."

"I dealt with Seth Plato on the phone today. He was polite, professional, and helpful."

"Spoke with Kendal and she helped me tremendously. She was efficient, polite and helpful. She helped me with auto insurance. Great people!"

"Knowledgeable assistance regarding homeowners insurance. Very helpful."

"Thank you so much Sam,Destiny and Emma for excellent service on our renewal!!!!! Your patience and professionalism was exceptional. Sincerely thankful, Ellna Birt Della Penna!"

"Luis & his staff have been great people to deal with. I have both auto (3 vehicles) and home insurance with his agency."

"Best of the best !!! don’t waste your time on the rest."

"Samuel was friendly and I was in and out in minutes would definitely recommend"

"Sam is the sweetest!! Def recommend working with them for any insurance needs!"

"Luis and his team have been fantastic to work with over the past 20+ years and several homeowners policies as I have owned rentals, and usually 3 vehicles.
Luis and his team have always gone above and beyond to help especially with difficult claims. It is truly appreciated!"

"Process was easy and simple. Didn’t take long. Thank you Emma and Samuel for the help!"

"Thank you Luis for putting up with me all these years. Haha. I know I’m not the easiest of clients. I appreciate how patient and professional you always are. Thank you for getting right back to me today!!"

"Sam was wonderful"

"Mi experiencia con esta agencia siempre ha sido excelente,la verdad no tengo quejas,y sobre todo un joven llamado Samuel,con su carisma y siempre dispuesto a ayudar 🙏🏻"

"Excellent service. Very friendly and professional. Thank you very much—I recommend him 100%."