State Farm® Insurance Agent Luis Macias
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Cameron McDonald
November 10, 2024
"When I asked to change my policy, they did not make the change I requested; I had to follow up and ask for the change a second time. They would not backdate the change or refund what I had already paid. They sent me a letter stating I needed to sign a paper that I had already signed in their office. They later changed my monthly premium without alerting me to the change. My bill was on autopay and the change was not during a renewal period. When I inquired about the additional amount, they lied about it. They told me that the charge was for a garage address change (I've lived at the same place for years), change of car safety features (as if they didn't know what car I had), change of miles driven (nope), and then finally told me it was because of an accident (that was ~18 months ago). When I had an accident (not at fault), it took multiple weeks to get a reply regarding treatment because one single person was out of the office on vacation. They didn't have someone else handling her emails and the local office wasn't able to help at all with claims. I will be taking up Luis' suggestion that I select another insurance agency."
Amanda Ferrer
August 28, 2024
"I have been using them for my Car insurance for years with no complaints. Recently I called in with a question and Seth took the time to see if he could save me some money on my home insurance. Thanks to him I am saving almost $400 a month and the whole process was painless. Highly recommend working with Seth, he was prompt, informative, and organized throughout the whole process."
"Hi Amanda, Thank you for the great feedback. I am glad Seth was able to help you with your insurance needs, save you some money and he did a good job for you! Make it a great day!!!"
Priscilla Baker
June 4, 2024
"Mr. Macias became my agent in 2017 when I relocated from Chicago. Throughout the years Mr. Macias has assisted me in my home & auto insurance. I am sincerely Thankful that Mr. Macias told me about My Safe Florida Home. Mr. Macias is the Best agent I have ever worked with!"
"I'm so glad to be able to help. Thank you so much for allowing my office and me to serve your insurance needs. Make it great day!!"
Mark Blackwood
April 24, 2024
"The Luis Macias State Farm Insurance Agency, as well as Account Representative Sulema S. in particular, helped me in obtaining business insurance and some additional vehicle insurance coverage today. I found the entire office to be friendly, professional and well informed. Sulema answered each of my questions and made for a seamless insurance buying experience. I highly recommend this agency."
"Hello Mark, thanks for your kind words. We are very happy to help with your insurance needs. Be Well!!"
Susan Mandeville
April 4, 2024
"Luis Macias is tops in his field. He is honest, knowledgeable and there to help you with your insurance questions. If you are looking for someone you can trust, call on Luis Macias."
"Hello Susan. I am glad our visit was helpful. The Florida insurance market can be challenging to say the least. My team and I are always ready to help with your insurance needs."
Pami Kins
April 2, 2024
"As well as taking care of my issues, Kendal also found me some discounts that I was eligible for that I was able to get. My sincere thanks go out to you for all that you do!"
"Hi Pam, thank you for taking time out to provide us feedback. With the crazy world of insurance, I'm glad Kendal was able to help you unlock a discount and provide you a better insurance rate. Be well!"
Roman Korin
February 23, 2024
"Excellent service from the young lady in front of your office..."
"Hello Roman, Thanks for your feedback. I'm happy we were able to help you with your auto & home insurance needs. Always go to know how we are doing. Be well!"
Jayvee Kurz
February 13, 2024
"This office is really great, they were able to answer all of my questions and was able to save me money. Kendal is one of the workers there, she was very helpful and went above and beyond to get me what I needed."
"Hello Jayvee, It's good to hear you were able to save money on your auto insurance and that Kendal was there to help you. Welcome aboard. Be Well"
Romina Fernandez
February 13, 2024
"I don't leave many reviews so this individual really made an impression on me and she must be recognized. Rachelle Batista has been so helpful in answering all of my questions that I thought were a bit silly. She is extremely knowledgeable and so very kind. I will be referring all of my friends and family to this location. Ask for Rachelle, she is amazing!"
"Hi Romina, Thanks for your feedback. I am happy Rachelle was able to use her insurance geek knowledge to help answer your questions. We thank you for your business."
Ariana Valderrama
February 13, 2024
"Hi, I called in with my questions and concerns and Rachelle picked up and answered all my questions. she was so informative and so kind. she took the time to speak to me, not to mention how patient she was with me! i highly recommend. I left very pleased!"
"Hi Ariana, I'm happy you called on us with your auto insurance needs. I'm also happy that Rachelle was able to assist. We look forward to serving all of your insurance needs for years to come. Be well!"
K. Brianne
February 12, 2024
"Five stars! The customer service here is over the moon fantastic! Kendal has been more than amazing to my family and I. She took the time and helped explain to me in great detail what my new policies were and made sure I understood what it all meant. She always brings positive energy to the phone and is incredibly helpful anytime I call. For any help with understanding or just have any questions at all I would 10/10 recommend Kendal!"
"Hello Brianne. Thanks for the kind words about Kendal's help. We work hard to help our customers with their insurance needs. Be Well."
Brittany Tucker
February 12, 2024
"Kendal was super helpful handing our claim in a very professional manner, and making sure that everything was accurate and easy to understand!"
"Hi Brittany, I am glad that Kendal was able to help out with your insurance claim. "
Nicole Vance
February 12, 2024
"Kendal is amazing she helped a lot"
"Hello Nicole, thanks for taking the time let us know how we are doing. We are always here to help things go right with your needs for insurance. "
lonnie
November 28, 2023
"Destinye was absolutely amazing! She was super knowledgeable about insurance and took the time to explain everything to me in a way that was easy to understand. She was patient, friendly, and really went above and beyond to find the best options for me. I highly recommend Destinye for anyone looking for insurance assistance. She made the whole process a breeze!"
"Hello Lonnie, Thanks us allowing us to serve your insurance needs. I'm glad Destinye was able to reivew your insurance options with you. Be Well!"
Jo Lee
November 2, 2023
"I love this office and Seth and all the girls are great. I have been with them for almost 10 yr's, but with State Farm in another town, so almost 20 yr's. Anytime I have a question, or need anything, Seth, the big guy Luis, and all the girls go overboard to help and get things done.Every single one of them are wonderful. It's very much appreciated. I would 100% recommend this State Farm office. I don't normally leave reviews, but this office is so great, I felt the need to leave one. 😊"
"Hey Jo Lee, Thanks for the great feedback. We will continue to do our best to serve your insurance needs. Always here to answer your questions. Be Well."
Carlton Robinson
October 31, 2023
"Seth Plato was fantastic to work with. He educated me on every part of the policy and made sure I would be covered in the event of any issues. Big thanks to Seth for his assistance in helping me secure an insurance policy for my first home!"
"Hello Carlton, Welcome aboard! I'm glad we were able to assist you with your insurance needs. Be Well!"
Tino Montanez
October 31, 2023
"My family and I have been lifelong customers of State Farm, more specific to agent Luis Macias. Luis' office manager, Seth Plato is hands down the best! There is never a phone call or email that goes unanswered in a quick manner. If you have questions or concerns, Seth is your person. The professionalism, the care and the knowledge he has, I trust no one else but Seth. It would take a lot for me to change insurance agencies."
"Hello Tino, Thanks for the kind words and your loyalty. Glad to be able to lend a hand with this wild insurance system we have here in Florida. Be Well!"
Amanda Russell
October 30, 2023
"I have been with State Farm since 2015 after leaving USAA and cannot reccomment this agent and office enough. The team there is amazing, always friendly, and quick to help and answer any questions I have. Seth especially is pleasure to work with. He is very thorough in answering my many questions and has worked with me to find the best insurance for my needs. Seth provides the kind of personal customer service you want from your insurance company."
"Hi Amanda, I'm happy to hear this feedback. Even happier that we were able to help you with your insurance needs. Be Well!"
ravensgirl75
October 27, 2023
"My husband and I have been with State Farm since about 2013. We originally had a different agent and became so unhappy with her that we had considered leaving State Farm altogether, However through a google search I was able to locate Luis Macias who was even closer to us and with a single phone call and our first meeting we realized that State Farm wasn't the problem it was our agent. Luis Macias is always hands on and available for you to speak with directly with any and all questions you may have. He has a great personality and explains things in a very clear and precise manner. We all know insurance can be confusing. My husband and I would like to thank Luis Macias for taking such great care of our insurance needs and for being always personally available. If you want a great insurance agent look no further than Luis Macias. Like a good neighbor Luis Macias is actually there and he does care."
"HI, Thanks for taking the time to drop us a line. I'm glad that we could help you with your insurance needs. The insurance market in FL gets more and more complex. We are here to help. Be Well."
Jeff Hogue
October 26, 2023
"Luis and his staff go above and beyond your needs! You can’t go wrong with Luis Macias and his team."
"Thanks Jeff for the kind words. A bigger thanks for being a loyal State Farm customer."
TheJRo5e
October 9, 2023
"I ended up purchasing a policy elsewhere due to to outrageous cost of premium, however Destinye was very kind and did her best to write an affordable policy for me!"
"Thanks for taking the time to reach out to us. We are sorry we couldn't help you this time around but no doesn't mean never. Hopefully we can earn your business soon. Be Well."
Dashelle Taylor
August 23, 2023
"I was shopping for quotes for a new policy and found Luis Macias' State farm branch. I was pleasantly surprised by the quote I received for auto and renter's insurance. Additionally, the representative Destinye took her time with me, answering many questions, to ensure I would receive a quote that aligned with my needs and my budget. I'd recommend this branch to anyone who needs insurance."
"Hi Dashelle, I'm very happy we were able to assist you with your insurance needs. Welcome to State Farm and our agency!!"
david gonzalez
June 12, 2023
"I really want to thanks to Zuleima Suárez for her help in the process of getting a new insurance for my auto , highly knowledgeable of the insurance industry, she made the experience so smooth and understandable!!thank so much!!!!!!!"
"Thank you for your kind words, David! We appreciate you taking the time to review your experience with Zuleima. It's so satisfying to hear customers express appreciation for our agents and seeing that they have received value from Luis Macias State Farm Insurance. We are proud of our team here for their commitment to helping others navigate the ever-changing landscape of insurance, and we know it would not be possible without our amazing clients like you. Thank you again for your business; please let us know if there is anything else we can do for you!"
Yanelis Fernandez
June 12, 2023
"Zulema Suárez , excelente agente me encanta su trato ,siempre dispuesta ayudar y a buscar soluciones , excelentes trabajo"
"Thank you so much for this glowing review, Yanelis! We're honored that you have chosen to work with Zulema Suárez at Luis Macias State Farm Insurance. Her commitment to providing excellent customer service is something we strive for and it's wonderful to hear she has done such an amazing job. We look forward to continuing our partnership with you in the future and are delighted that our services have met your needs. Please don't hesitate to reach out if you need help with anything else!"
Kelvis Verdecia
June 12, 2023
"Sulema suares es una exelente agente. Un trato amable. Y muy. Profesional."
"Thank you for your kind words, Kelvis! We appreciate you taking the time to leave your review for Luis Macias State Farm Insurance. We're delighted to hear that Sulema provided a great experience and showed her professionalism. We strive to exceed customer expectations and it's wonderful when we hear feedback like yours. It's our goal to keep providing top-notch service for all of our customers, and we are so pleased to know that goal is being reached. Thank you again for your business!"